Refund Policy

When you can get your money back, and how to ask.

Last updated 2026-07-16

Digital products

If a digital product you bought by card is faulty, not as described, or you cannot access it, contact us within 14 days of purchase and we will refund you in full.

Because our digital products are delivered instantly and cannot be returned, we may decline a refund once the product has been accessed and is working as described. This does not affect any rights you have under the law.

Subscription catalogue

Catalogue orders paid by cash, local transfer, or USDT are arranged with you directly and are not processed by card. If an account we supply stops working within its stated warranty period, we will replace it or refund you.

How to request a refund

Contact us with your order reference using the details below. We aim to respond within 48 hours. Approved card refunds are returned to your original payment method and typically appear within 5–10 business days.

Problems with a card payment

Card transactions are sold and processed by Paddle.com Market Ltd as merchant of record, and your statement will show Paddle. You can also contact Paddle directly about a card payment.

Contact us

Questions about this policy? Reach us at: